Wednesday, September 12, 2012 at 10am PST
Join our guest speaker Raymond E. Urgo
Principal, Urgo & Associates
In this webinar filled with anecdotes and examples, Raymond Urgo presents the principles and techniques for analyzing business processes and tasks that enable you to design policies and procedures (P&P) topics and content that are performance-, not subject-, oriented. This internationally recognized P&P authority will reveal his advice and tips on applying the task analysis method and on ways of optimizing the method so that you can demonstrate a business need, build team rapport and collaboration, and manage P&P content development projects effectively and efficiently.
Raymond E. Urgo, principal of Los Angeles-based Urgo & Associates, is an internationally recognized expert, thought leader, educator, author, and speaker on the development, communication, and management of policies and procedures (P&P) programs and content in organizations. For his contributions in P&P to the technical communication profession, he holds the honorary rank, Fellow, in the Society for Technical Communication. He is the publisher of the award-winning e-newsletter, The Policies & Procedures Authority.